China aims to make veterans services more proactive and efficient

China will expand its one-stop digital services for veterans during the 15th Five-Year Plan period (2026-30), bringing more employment, assistance and benefit-related matters online, Vice-Minister of Veterans Affairs Sui Hongbo said on Friday.

Speaking at a news conference held by the State Council Information Office, Sui said the integrated service initiative has made administrative procedures more convenient, with most matters now handled online.

In the past, some veterans returning home had to visit several government departments and complete multiple forms to register their households and continue social insurance coverage.

These procedures can now generally be completed through an online platform, or at a veterans service center or station, allowing data to move between departments instead of requiring veterans to make repeated visits, he said.

Veterans affairs authorities have promoted the reform in recent years to improve service convenience, administrative efficiency, and data security.

During the next five-year period, the ministry will further expand the range of integrated services. Building on the existing one-stop registration service, it plans to include more matters related to veterans' employment, education, and daily lives, such as employment assistance, support for those facing difficulties, and applications for preferential treatment certificates.

More services will be processed online or handled simultaneously by different departments, with the aim of enabling veterans to submit information once and have multiple procedures completed through coordinated processing.

The ministry will also improve data sharing across departments and administrative levels, strengthen links between information systems, and introduce mechanisms for automatic verification and mutual recognition of information. These measures are expected to reduce required documents and simplify procedures.

Digital and intelligent services will also be upgraded. The ministry will improve mobile functions on the veterans service app and promote the use of artificial intelligence and big data in services that require no additional application or can be processed automatically.

Sui said the goal is to shift from veterans searching for policies and services to government services proactively reaching eligible people, making support more efficient, accurate, and responsive.