Today's businesses pour millions into metrics for tracking and analyzing leading indicators of business growth such as customer satisfaction, net promoter score. But what if increases in these customer loyalty metrics do not translate into growth? An outside-the-box question, and precisely the one that the authors of the book sought to answer in their landmark research, originally published in the Harvard Business Review and the MIT Sloan Management Review.
I was about to board my flight from Beijing to Egypt when I happened to read the news that two bombs had been found in Cairo international airport and a homemade bomb exploded in central Cairo the day before.
Before I flew to Muscat, capital city of Oman, it had been most commonly described to me as "quiet". Upon arriving at Muscat airport at midnight I immediately understood why.
Cumulative investment quota of $1 billion for QFII program likely to see further revisions
Apple Inc is planning to introduce a trade-in program for the iPhones in China after a similar program bolstered sales in the United States.
Chim Wai Kin, the chief credit officer who was Bank of China Ltd's highest-paid executive, has left his job amid pay cuts being imposed on senior managers at Chinese lenders, according to sources with knowledge of the matter.
Zhejiang Geely Holding Group Co Ltd will invest 250 million pounds ($372 million) to build a new facility for the London Taxi Company in Coventry, United Kingdom, the Chinese company said on Thursday.
In the fourth of a series on the 'new normal' economy, Zhong Nan highlights how the nation is developing policies that will be the fresh drivers of growth.
Innovative financial policies for the Nansha New District, part of the newly approved Guangdong Free Trade Zone, would help boost financial cooperation between Guangdong and neighboring Hong Kong and Macao, leading industry experts said on Thursday.
Financial institutions may get incentives for extending loans to smaller businesses
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Raymond Zhou
Op Rana
Berlin Fang
Zhu Yuan
Huang Xiangyang
Chen Weihua
