HK tele complaints sharply down

The number of complaints filed with the Office of the Communications Authority and Consumers Council over telecom services billing disputes has dropped significantly over the same period last year. (17 percent fewer complaints to OFCA and 14 percent fewer to the Consumer Council).

Secretary for Commerce and Economic Development Gregory So attributed the drop to a series of measures implemented during the period, including guidelines for service contracts and for information that is to be listed on utility bills and payment arrangements.