Business / Business Focus

Ericsson inaugurates new global services center in Xi'an

( Updated: 2012-10-24 13:41

Top communications technology and services provider Ericsson launched its fourth global telecommunications networks operations center in Xi'an, to leverage local talents pool in its commitment to providing better service to Chinese and Asian customers.

The Xi'an GNOC (global networks operations center), following Ericsson's similar establishments in India, Mexico and Romania, will also create hundreds of new jobs in China's northwestern metropolis. The company has already recruited 300 skilled and highly trained ICT (information and communications technology) and services professionals at the new facility.

Mats H Olsson, President of Ericsson of Northeast Asia Region, told reporters at the Xi'an GNOC on Tuesday: "Global, centralized services will lead to improved efficiency and quality for our customers. The new center China site in Xi'an will allow Ericsson to expand our network-operations capabilities in China as well as our global capabilities for standardized service deliveries."

The Xi'an facility, together with Ericsson's local service centers in Beijing, Wuhan, Guangzhou and Dalian, will offer its customers with high-quality and cost-effective services, said Zhao Juntao, President of Ericsson China.

Ericsson's Global Service Centers in China, India, Mexico and Romania are each complemented by Global Network Operations Centers. Ericsson's mission is to achieve quality, productivity and cost-efficiency in its service offerings. The centers support global and regional demand by providing expertise and scale in a wide range of services, such as integration, network operations and customer support.

Ericsson currently provides support for networks with more than 2.5 billion subscribers, and is managing networks for more than 900 million subscribers worldwide.

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