Home / Business

Lenders can bank on innovation for future growth

By Mu Chen | China Daily | Updated: 2014-09-26 08:22

Consumers have increasingly high expectations of financial services, and banks that can innovate fast enough to keep up with their demands are the most likely to succeed, according to Boston Consulting Group on Thursday.

Speaking at the release of a report on banking sector innovation, David He, principal of BCG and head of the China Financial Services Institute, said that through the emergence of cross-industry challengers, Chinese consumers have learned much about the ideal customer experience.

"The overall expectation of the consumer base has been raised," He said. "So, for traditional financial institutions, whoever can satisfy consumer expectations first will gain the biggest market share."

Lenders can bank on innovation for future growth

Today's Top News

Editor's picks

Most Viewed

Copyright 1995 - . All rights reserved. The content (including but not limited to text, photo, multimedia information, etc) published in this site belongs to China Daily Information Co (CDIC). Without written authorization from CDIC, such content shall not be republished or used in any form. Note: Browsers with 1024*768 or higher resolution are suggested for this site.
License for publishing multimedia online 0108263

Registration Number: 130349