Soundbites

Editor's note: The State Council Information Office, on Wednesday, hosted a group interview under the theme "Forging Ahead on the New Journey", inviting representatives from the civil affairs system to share their views on delivering better services for people's well-being.

Looking ahead, we must double down on delivering care that is both precise and compassionate. To achieve this, we will further refine our tiered care standards and develop individualized plans tailored to each senior's specific needs. At the same time, we will boost our caregivers' competence through systematic training and hands-on drills — equipping them to handle challenging situations with skill and to offer genuine psychological support when it matters most. Ultimately, we must place humanistic values at the core of everything we do: fully respecting each senior's unique traits, daily routines, and personal preferences, while steadfastly preserving their dignity and self-esteem.

Zhao Qiongqiong, deputy director of the Residential Care Division of the Shanghai No 1 Social Welfare Institute