The woman helping desperate callers at one end of the hotline

She gives hope to others after receiving encouragement to get over her own pain

When a 20-year-old man was having murderous thoughts at home in a small county in Hubei province, he was not sure of what he should do. Though he was furious, he made what was probably the best decision of his life. He called Yuan Meifang, and that call saved him.

"He called me and said he had broken up with his girlfriend, and her parents sent him away when he visited their house to try pleading for reconciliation," Yuan said. "That rejection enraged him, and he said to me in secret that I could not let out that he would kill his girlfriend and her parents during Spring Festival."