Ofo customers still wait for refunds

Transport Ministry tells company to cut costs, also asks for tolerance for industry

The top transport authority has urged Beijing-based Ofo, the cash-strapped bike-sharing platform, to refund customer deposits smoothly and quickly, but also called for the public to have more tolerance for the new industry.

Wu Chungeng, spokesman for the Ministry of Transport, said at a news conference on Friday: "The ministry is urging the company to smooth channels to return deposits and speed up refund procedures to protect the legitimate rights and interests of users."