Bike-sharing firms must focus on users

Editor's note: A growing number of subscribers to Ofo, one of the biggest bike-sharing platforms, have been complaining about the difficulties in getting their security deposits back. How to ensure the deposits are returned to the subscribers at a time when the bike-sharing bubble has burst? Two experts share their views on the issue with China Daily's Yao Yuxin. Excerpts follow:

Tighter regulations can ensure safety of deposits

Despite the Ministry of Transport issuing a specific nationwide guideline in August 2017 for the development of the shared-bike business, asking bicycle-sharing companies to open special accounts for the users' security deposits to prevent the illicit use of the funds, a growing number of users have been complaining that they can't get their refund. Ofo subscribers are the latest to lodge such complaints.