Platforms encouraged to use tech to enforce honesty

E-commerce enterprises were encouraged on Monday to make use of technologies such as big data and artificial intelligence to prevent dishonest behavior and improve China's credibility.

"As e-commerce technologies and innovations provide more convenience for our lives, they also bring dishonest behavior in industry, including fraud in online travel bookings or payments," said Chen Zhen, a researcher from the National Academy of Development and Strategy at Renmin University of China.

"The dishonesty harms consumers' interests, creates disorder in cyberspace and will not contribute to the future of e-commerce," he said, suggesting that all e-commerce service providers should move to protect their users' rights through technology.