Governments look for new ways to deliver public services

Experts anticipate a future where public services are run online under one integrated umbrella, and where big data and artificial intelligence technologies are used to deliver personalized, efficient services, according to a forum held Thursday during the Fifth World Internet Conference in Wuzhen, Zhejiang province.

The discussion saw guests from around the world explore how to make digital governance and public services more effective and innovative.

"The internet has penetrated into various aspects of life rapidly and had a profound impact on the economy, society, peoples' lives and production," said Ren Zhiwu, deputy secretary general of the National Development and Reform Commission.