Internet dreams often fail to become offline realities

The ceiling was leaking.

Three days after it had rained, the ceiling was still leaking. The laptop was soaked in water. The cat had to crawl under the desk and stand on top of the robotic vacuum cleaner so his paws did not get wet.

This happened in a service apartment a friend rented from a big-name internet rental company in Beijing. Despite billions of yuan of investment injected into the company's fund last year, no one has shown up at her door to compensate her or even make a decent apology, not even the paid-for butler the company promised to assign for each apartment.