Lufthansa's digitalization strategy starts to take off

German airline employs latest technologies to pamper digital-savvy Chinese customers

Carsten Spohr, chairman and CEO of Deutsche Lufthansa AG, flies once a day on average.

To him, being on a plane means indulging in a rare moment of peace that liberates him from the endless emails, phone calls and many other duties that are shouldered by the head of the world's largest aviation group.