Legitimate rights of online shoppers must be protected

ON WEDNESDAY, the eve of World Consumer Rights Day, Liu Liu, a well-known writer, complained on social media that a shop selling goods purchased overseas on one of the most popular online shopping platforms sold her friend fake goods. Qianjiang Evening News comments:

Liu Liu said that she and her friend complained to the e-commerce platform, but did not get an acceptable response. The e-commerce platform later responded that its shops do not sell fake goods and the retailer had simply made a mistake by sending Liu's friend the wrong items.

It also said it could not ask the shop to compensate Liu's friend 10 times the price of the goods as she requested, but her friend could return her purchases and get a refund. They also blamed Liu for "exaggeration" in her micro blog.