Coach station care team aspire to flight crew quality

During national holidays, most people take a break. Guo Na just gets busier.

She leads a team of attendants tasked with taking care of travelers at the largest long-distance coach station in Baoding, Hebei province.

"Holidays like Chinese New Year bring far more passengers, which means much more work," said Guo, 38, who has headed the team since it was set up in 2003. "We want passengers to have a great experience, just like the kind of high-quality service flight attendants are known for."