Airport worker takes Xi's report to heart

Machines are taking over some services at Shanghai Hongqiao International Airport, one of the nation's busiest airports, such as the ones that allow passengers to scan their documents themselves.

But Wu Na, a security inspector at the airport, has found a way to preserve the human touch when dealing with travelers. For one, she wishes them happy birthday when appropriate after checking their birth date.

"People feel delighted when they hear that, especially when they are far from home," said Wu, 29, who has been on the job for 11 years.