Use of non-dealer service during warranty period up

Vehicle owners in China often turn to non-dealers for service in the early stages of ownership, even when most vehicles are still under warranty, according to an industry report.

Owners of one-to four-year-old vehicles have made an average of 3.2 visits to dealers and 0.9 visit to non-dealers for service in the past year, according to the 2017 China Customer Service Index Study.

The CSI study was released on July 27 by J.D. Power, a California-based firm that provides consumer insights, advisory services, data and analytics.