Consumers get new outlet for complaints

The State Administration for Industry and Commerce announced on Tuesday that the National Internet Platform of Consumer Dispute Resolution will go into operation on Wednesday, in a move to cater to consumers' growing need to complain.

The online platform marks a new era in Internet Plus governance, with the improved quality and efficiency of government services.

Tang Jun, deputy director of the SAIC, said with the thriving e-commerce sector, cross-border shopping and other new consumption patterns, there is a strong need for transformation of the traditional consumer complaint hotline 12315.