Customer reviews help guard rights of consumers

ONE OF THE ADVANTAGES of e-commerce is people can leave reviews of the products and services they buy, so potential customers know what to expect. However, some companies have brought lawsuits against people posting negative reviews to claim compensation and some judges have ruled in their favor saying some of the evaluations by consumers are insulting and constitute defamation. Beijing Youth Daily commented on Wednesday:

In recent years, with the rise of online shopping, many consumers evaluate the products or services they purchase by posting reviews. However, while businesses are happy to receive praise, that is, naturally, not the case when they receive less favorable assessments. Some have even filed lawsuits against negative reviewers claiming compensation. What is more, some businesses harass negative reviewers by leaking their personal information to illegal sites.

In this regard, it is necessary to emphasize it is people's right to leave genuine reviews, positive or negative. Strictly speaking, the right to comment or review is the right of supervision, which helps protect consumers. The law clearly gives consumers the right of quality supervision.