Chanting the 'glocal' mantra for success

Handling challenges through change is key to success, says BT Global chief

When Luis Alvarez took the helm at BT Global Services in 2012, he was the fourth CEO in four years at the loss-making division. He has since turned the unit around as it accounts for 38 percent of BT's overall revenue, according to the latest figures available and serves about 6,500 firms across more than 170 countries.

Central to Alvarez's success has been localization and connectivity that bring localized services to multinational clients through global connectivity.