Acting in good faith key to e-business

A MAN IN XI'AN, capital of Northwest China's Shaanxi province, who found it difficult to assemble a bed he had bought online and discovered poor-quality wood was used, posted a negative review about the e-shop. Less than 30 minutes later, he had received 8,294 spam text messages along with unsolicited phone calls, he told the media. The Prosecutorial Daily comments:

It is natural for customers to post online reviews of the products and services they pay for. But it has become common for shops to retaliate against poor reviews in such a way. Three things could be contributing to such a development:

First, the online platform does not properly manage its online retailers, or rather than regulating the online-shops, the e-commerce platform connives with the misbehavior of the retailers.