Ticket website still not there yet

The Spring Festival holiday is always a peak period for train travel; and with tickets now on sale for trains during that period there has been a scramble to purchase tickets online. This has resulted in the railway authority receiving its annual deluge of complaints from users dissatisfied with its ticket booking website.

A large number of ticket buyers have complained that the online ticket-booking procedure this year, which requires users to input verification codes, has actually made it harder to purchase tickets.

According to the verification procedure, users must click on a photo they are asked to identify from a selection. Many hopeful buyers said they were denied access several times even though they correctly selected the photo required, and when they finally did gain access they were informed the tickets they were hoping to purchase were all sold out.