Let's not discount human touch next Nov 11, okay?

I had a punishing day's shopping recently. In less than an hour, I bought 12 liter-cartons of milk, the same number of boxes of breakfast cereal, 10 hairy crabs, a dozen pairs of socks, a couple of packs of turtle food, a replacement laptop power cable, and a 4-foot palm tree.

The next day it was all delivered straight to my door, neatly packed (including the palm), and alive and kicking in the case of the crustaceans.

Welcome to China's most efficient and expanding industry: Online shopping.