Travel agencies must not shirk their duties

THE CHINA CONSUMERS Association issued a report on Wednesday, summarizing the experiences of volunteers who joined 196 domestic travel agency tour groups. The report says all the arranged routes under the survey had quality problems, more than 74 percent of them serious. Comments:

The CCA move is welcome. But not being a government department, it cannot punish tourism agencies for their misdeeds. When a dispute arises between tourists and tourism agencies, government departments tend to wash their hands of the issue claiming it is not their concern. Since the failure of government departments to fully implement the law has caused the chaos, we expect them to act on the CCA's report.

Beijing Youth Daily, Oct 29