Airlines should add services before charges

MAJOR CHINESE AIRLINES, including Air China and Hainan Airlines, have reportedly started charging economy-class passengers who fly within the country for choosing their seats, especially those near the emergency exits and in the front rows of the cabin. Such a charge is already common among international airlines. Comments:

The complaints about the "leg room charge" are a natural response from passengers who are being asked to pay for the right to choose. And the airlines' assertiveness in pricing the most popular seats will only add to people's disgruntlement. The airlines should instead improve their services to reach a consensus with their customers on controversial matters like charging them to choose their seats.

People's Daily, Oct 13