Storm-delayed flight offers a much-needed lesson in service

There is no place like Tengchong, but the weather in this subtropical city in southwestern Yunnan province can be capricious.

Just minutes after my wife and I arrived to leave from its airport, which is built on a leveled mountain top, the afternoon sky turned from azure blue to dark gray.

In the blink of an eye it started pouring, with thunder rumbling over the surrounding mountains.