Getting to know your customers is vital

The best way to understand what people want is to get to know them. Businesses are beginning to re-embrace this truth, and to realize that Big Data reveals only part of the customer's story.

Marketing surveys have indicated that, within the next couple of years, at least 80 percent of all marketers will be using buyer personas to define their audiences and guide business strategies.

Those who have already tried the technique have been amazed by its ease and value, yet, for many, buyer personas are still not translating to increased business. The book is a how-to guide for marketers who want to implement buyer-expert marketing effectively.