Smart tech connects company, customers

In the early 20th century, Japan found itself in great need of steel and iron manufacturers to support and expand the nation's industrialization. In 1912, more than a century ago, the first steps were made toward the establishment of today's Techno Smart - a globally oriented machinery manufacturer based in Osaka.

"We have passed through many stages," said Susumu Takahashi, president of Techno Smart. "From steel works manufacturer to coating specialist, and now to a diversified company able to understand and bring together machines and chemistry."

Techno Smart manufactures specialized equipment including coaters and chemical and textile machinery. It has also developed devices for LCD and touch panel coating, as well as coating and drying systems for lithium-ion secondary battery electrodes.

Given the expansion of these sectors in China, Takahashi sees increased business with the neighboring country as the next big step for his company.

"China, in the past few years, has been the world's factory, and it is now transforming itself into a huge consumer nation as well," he said.

"At Techno Smart, we have the experience, technology and capacity to support Chinese manufacturers and provide them with coating machines for their high-quality products, just like we have done all these years throughout the world."

Takahashi likes to keep Techno Smart's philosophy simple. He said it is based on the three core principles of sincerity, responsiveness and innovation. He identified customer satisfaction as imperative for success.

"We are definitely a customer-oriented company," he explained. "We are operating a customer development center that makes it easier for us to find and develop the best possible solutions for our clients."

www.technosmart.co.jp/english

World Eye Reports provided the story.

(China Daily 06/18/2015 page23)