Online purchase complaints increase

With an increasing number of Chinese consumers taking to websites to buy products ranging from clothes to electronics and even furniture, the number of complaints about such purchases has also increased.

Complaints regarding poor online shopping experience and problematic goods showed a 357 percent rise year-on-year in 2014, the country's top industry and commerce authority said on Thursday.

The State Administration for Industry and Commerce said in Beijing that the e-commerce sector has seen the fastest growth in the number of complaints. The overall growth in the number of complaints received by the SAIC in 2014 is 14.34 percent, said Yu Fachang, a SAIC spokesman.