Better after-sales services needed to keep customers

Chinese car owners are demanding better after-sales services, a survey by the China Automotive Maintenance and Repair Trade Association showed.

Survey respondents gave after-sales services they received this year a score of 85.53, slightly lower than the score of 85.80 in 2013.

"The slip did not necessarily mean the automakers are providing poorer services than in 2013. Instead, I believe they are improving their services but customers have even higher expectations," said Gai Fang, the association's deputy secretary-general.