New Benz 'menu' for transparent service pricing

Mercedes-Benz is putting heavy efforts to improve its customer satisfaction in China by introducing a program it calls the "Star Maintenance Menu" designed to reduce service costs on major models.

"Mercedes-Benz is dedicated to offering high-quality after-sales products and services to customers," said Marc-Oliver Nandy, executive vice-president of after-sales at Beijing Mercedes-Benz Sales Service Co.

The new product is part of the automaker's commitment to providing customers with "the best products, the best service and the best experience", said Nandy.