From the Chinese Press

Staff not to blame for lack of tickets

The railway service hotline 12306 has set a wall so its staff can vent their negative emotions and ease the pressure. Even though many people have failed to get a ticket home this Spring Festival, the staff of the service hotline are neither the ones to blame nor deserve the countless complaints and even curses they have received, says an article in Beijing Times. Excerpts:

For customer service staff, what awaits them are not only complaints from discontented passengers, but also a significant test of the railway department and even the country's overall transport system. The distribution of transportation resources concerns everyone's right to reunite with their family, but such tensions will remain before informatization takes substantial effect. As a result, not only customer service staff, but also passengers need to find a channel to vent their distress.