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GSK revamps sales reps' compensation

Updated: 2013-12-19 08:14
By Yao Jing in Beijing and Wang Hongyi in Shanghai ( China Daily)

British pharmaceutical giant GlaxoSmithKline (GSK) announced on Tuesday it will on longer reward its Chinese sales representatives based on their sales volume, a vast change after the company became embroiled in a series of bribing scandals.

The new system applies to all of the GSK sales employees, including sales representatives and sales managers, who interact with prescribing healthcare professionals, according to GSK's Tuesday announcement.

Under the new system, all customer service employees will be evaluated on technical knowledge, quality of service and adherence to the company values of transparency, integrity, respect and patient focus.

GSK revamps sales reps' compensation