Airport gets new customer service hotline

The Beijing Capital International Airport will launch a new customer service hotline from Aug 1, with access guaranteed even under extreme weather conditions.

The new hotline, 010-96158, has expanded handling capacities so that fewer callers will have to wait when the line is engaged.

It will offer more customer-friendly services, such as flight timetables, lost and found inquiries and special arrangements for vulnerable people such as seniors and pregnant women, according to the airport.