Airline apologizes, but sticks by blacklist

Shanghai-based budget carrier Spring Airlines apologized on Thursday for being unable to meet passenger demands such as compensation for flight delays.

But the airlines insisted it will not compensate passengers for flight delays or serve passengers who do not follow the terms of the ticket purchase.

"Passengers who agree to follow the terms of purchasing air tickets will be welcomed and can be removed from 'the list of passengers whom the airline has no ability to serve for the time-being' instantly," it said in a written statement. The list, dubbed the blacklist by many passengers, has become a focus of public criticism.