Foreign consumers struggle to complain

Foreign shoppers in Beijing say they feel left in the dark when it comes to consumer rights.

"You don't know what your rights are. You don't know where you stand," said Justin Richardson, director of Jardson International Education and a China resident for 13 years.

The Australian can list several instances when products he has bought in the capital have not meet his expectations, yet he has no idea how to complain about it.