People at heart of administrative reform

The Chinese government is stepping up efforts to modernize public services and the institutions that help them do that.

High quality, efficient and accountable public services are essential to the government's vision of creating a fair and harmonious society. As China's wealth grows, the public's expectations of what they get from their taxes and social insurance contributions will rise with it - and each generation will have successively higher expectations than the last.

Administrative reform is fundamentally a major exercise in change management - changing the way services are delivered, how institutions account to their citizens and most fundamental of all, the way officials deal with the public.