What should people do?

This might actually be something to celebrate for poor Yin Xianqiong, the 50-something rural woman who, photographs show, was down on her knees begging two uniformed security guards to let her enter the Kaixian county government's office building in southwestern Chongqing.

In spite of the frustration and humiliation - accounts by local authorities and witnesses vary and we don't know whom to believe - she is said to have her concern taken care of. She is among the lucky few who want to share their stories of injustice with their local administrators and get the chance to do so. We are yet to know exactly what her grievance is about.

We are not sure if her story would have been heard and her grievance redressed were it not for the uproar the heart-breaking images aroused in cyberspace. But many have associated this with a recent case in Jiangsu province where a person, who wanted to lodge a complaint with the local government, was denied access to the local government building and told that the government only dealt with "big issues."