Where customer is truly king

After visiting several cities in China, Japanese Hiroshi Suzuki is even more in awe of Beijing, a city that reminds him of his native Tokyo.

The general manager of Hotel New Otani Chang Fu Gong, the most popular Japanese-style hotel in Beijing, likes to walk around and check every detail surrounding him personally, right to the freshness of the flowers on the table.

"I see the hotel from the perspective of customers and always try to make it better. Maybe I am particular, but luckily, I work with people who share my fastidiousness," says the smiling manager, who is in his early 50s.