Where customer is KING

Lu Jujie likes his warm water with a bit of lemon juice, putting his new knowledge of healthy living into practice. As general manger of the Hotel New Otani Chang Fu Gong, the most popular Japanese-style hotel in Beijing, he tries to incorporate the idea of a healthy lifestyle into the hotel's everyday operations.

In New Otani Chang Fu Gong, no effort is spared to ensure the well-being of guests. Take water, for example. Every year, samples are sent to Japan to make sure it meets Japanese standards for drinking water.

"I am impressed by the attention to detail and customer orientation in Japanese management," says Lu. "Being particular is necessary and helpful in our line of work."