Veteran trouble-shooter

Stephen C.T. Hsu, 63, calls himself a "problem solver". But when the head of the Swissotel Beijing Hong Kong Macao Center describes his everyday work, it's clear he knows the devil is in the details.

"I am sitting here talking while noticing whether the illumination is proper, whether the temperature is right.

"The work of managing a hotel is always full of stress, but it is also fulfilling. There are problems at every stage but I believe every problem has a solution," he says.