Banks warned against lax service
By Yang Zhen | China Daily | Updated: 2009-04-15 08:02
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Customers queue up at an ICBC branch in Chongqing. Liu Xianglong |
Economists and analysts have warned that complacency could lull Chinese banks into slowing their business restructuring plans, which would have helped in providing a better quality of service to their corporate and individual customers.
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