Medium-sized banks lead in satisfaction survey

Chinese customers feel more satisfied with services from medium-sized banks than with the country's top three State banks, according to a national survey of 4,684 customers conducted by marketing information firm Market Probe China.

China Merchants Bank, a mid-sized lender based in Shenzhen, took the crown as the bank customers are most satisfied with, according to the survey.

Industrial and Commercial Bank of China (ICBC), the world's largest bank by market value, failed to make the top ten in Market Probe's banking customer satisfaction list. The other two of China's top three banks, China Construction Bank (CCB) and Bank of China (BOC), tied for seventh place.