Air travelers 'less satisfied'

High expectations among mainland passengers led to a sharp fall in airline satisfaction levels last year, according to the Customer Working Committee of China Association of Civil Aviation.

After a survey of 30,000 mainland travelers, it discovered the overall customer satisfaction index last year was 69.9, down nearly 10 points from 2007.

"It is probably because Chinese travelers are much more experienced nowadays," said Committee Director Liu Yimei yesterday. "They hold high expectations toward air travel service but it just makes them more likely to feel disappointed."