Staff of consumers' hotline criticised for poor service

GUANGZHOU: For most citizens the consumers' complaint hotline serves as an important vehicle for redress.

The hotline, 12315, in Guangzhou, capital of South China's Guangdong Province, received 234,094 complaints last year, but not all concerned the rights of consumers. Many were about the attitude of the staff.

"Some staff lack good manners," said Wu Xiangming, who works in a dye company in the city.