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Customer satisfaction becomes top priority for Gansu railway bureau

Updated: 2015-01-21
( chinadaily.com.cn )

Since Lanzhou – Urumqi railway was first opened on Dec 26, the Lanzhou railway bureau who operate the D2703 Lanzhou – Urumqi bullet train, have had one main priority – customer satisfaction.

Great efforts have been made to help passengers enjoy the journey on the first railway in Gansu province. The bureau came up with several service regulations concerning the standardization of attendants’ behaviors and managing the station.

Customer satisfaction becomes top priority for Gansu railway bureau

Several attendants sort passengers’ consulting records at the inquiry desk. [Photo/ xinhuanet.com]

Customer satisfaction becomes top priority for Gansu railway bureau
Attendants prepare lunch for the passengers. [Photo/ xinhuanet.com]

Customer satisfaction becomes top priority for Gansu railway bureau
A conductor checks tickets in the carriage. [Photo/ xinhuanet.com]

 By Li Xiaoxu and edited by Jacob Hooson

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