Online products top consumer complaint list

Updated: 2008-03-16 10:21

Online computer games and their related services topped the complaint list of Chinese consumers last year, followed by telecom service and mobile phones respectively, the China Electronic Chamber of Commerce (CECC) said on Saturday.

The website, which falls under the CECC, received 55,817 complaints in 2007, up 23.2 percent year on year. In total, 24,634 cases were related to online products and included online sales fraud, website ID information theft and online games complaints.

The chamber said complaints about refrigerators surged 114.37 percent year on year to 761 cases, the highest annual growth rate among grievances of all electronic product items.

More than 60 companies, including LG, TCL, Haier, Fuji and Canon, were rated as outstanding enterprises in dealing with customer complaints, according to the body.

The CECC also named and shamed 40 companies that did a poor job in handling customer complaints last year. These included industry and retail sales giants such as Philips, Carrefour, Shinco and Hitachi.

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