Shaoxing AI digital employee debuts at WIC Wuzhen Summit

At the 2026 World Internet Conference Wuzhen Summit held from Nov 2 to 5, State Grid Shaoxing Power Supply Company showcased an AI digital billing employee application, highlighting its progress in digital empowerment for grassroots operations.

The company has been deploying a digital employee system across frontline power services to improve efficiency and safety. Nine applications have been launched at the grassroots level, including the smart billing application for live-line operations featured at the conference.

The traditional live-line billing was a document-heavy and error-prone process. Staff previously had to manually handle inspection forms, work tickets, and operating manuals, with each step taking hours. With about 240 live-line operations a year, paperwork cut significantly into on-site work.

The project team addressed this issue by integrating AI large language models into operational workflows through an intelligent workstation. Operators can now enter inspection information and issue commands in natural language; the system generates the full set of operating documents and syncs them to the production management system. Billing efficiency has improved by more than 80 percent, while accuracy has risen from 85 percent to over 98 percent.

The other eight applications cover comprehensive management, customer service, and power distribution and inspection. For distribution and inspection, tools for monitoring new energy and managing loads can identify overloaded areas with heavy photovoltaic feedback and provide warnings when users face frequent outages, shifting from manual monitoring to data-driven alerts.

The company has also extended data empowerment to enterprise energy services. In the Hangzhou Bay Shangyu Economic and Technological Development Zone, it is piloting energy tax services and has developed a tax-energy index model using electricity, tax, and other energy-related data. The model combines energy efficiency and tax contribution data to guide enterprises toward greener, more energy-efficient practices.

With these applications, State Grid Shaoxing is promoting an operational shift in which machines handle processes while people focus on services, allowing grassroots staff to spend more time on site and interacting with customers.

Future efforts will extend the use of digital employees to performance management, team safety, and line loss management, further breaking down data silos, enhancing grid safety and improving service quality.