State Grid Jinchang ensures stable power supply during harvest season

In the golden September, as the harvest season unfolds, agricultural machinery roars across fields, and electricity demand for fruit and vegetable harvesting and cold-chain storage surges. State Grid Jinchang Electric Power Co (State Grid Jinchang) has upheld its corporate mission of "Electricity for the People", stepping forward with targeted initiatives to launch a special campaign for power supply assurance during the autumn harvest. Through robust, reliable power delivery and high-quality, efficient services, the company is committed to supporting stable agricultural production, increasing farmers' incomes, and promoting rural prosperity.

Leveraging the "Online State Grid" app, the company has promoted 18 high-frequency services — including online electricity application, bill inquiry, fault reporting, and charging station installation — enabling users to complete tasks via fingertips, in one visit, and intelligently. This has achieved an online processing rate exceeding 98 percent for agricultural electricity services, reducing processing time and improving service efficiency.

For vulnerable groups such as the elderly and people with mobility challenges, the company organizes power supply stations to offer warm-hearted services including home visits, proxy applications, fee payments, and policy outreach. This addresses public concerns about electricity pricing, application procedures, and fault resolution, thus bridging the final mile of power service. The company strictly implements a 24-hour fault response mechanism, optimizes repair site deployment, strengthens material reserves, and enhances emergency coordination capabilities.

To address the electricity challenges faced by small businesses, street vendors, and new agricultural business entities, the company regularly conducts outreach activities under the theme of "Visiting Enterprises, Delivering Policies, Solving Problems". It connects with production electricity needs, offering value-added services such as energy efficiency diagnostics, safe electricity usage guidance, and energy-saving recommendations. Regarding issues related to electric vehicle charging station installations such as unclear ownership of residential distribution assets and complex approval processes, the company coordinates with property management, homeowners’ associations, and local governments to clarify ownership boundaries and optimize connection plans, transforming the situation from "stations waiting for vehicles" to "vehicles waiting for stations". To date, it has completed the installation of 25 rural charging stations, effectively supporting the "last mile" of green transportation.

The company regards autumn harvest power support as a crucial test of its service capability and sense of responsibility, incorporating it into its annual key task list. It has established a working mechanism of "daily scheduling, weekly reporting, monthly evaluation", strengthening professional collaboration and resource coordination.

By enhancing information sharing and joint response mechanisms with local governments and agriculture departments, the company ensures that power supply support aligns precisely and synchronously with agricultural production needs.