On-site service resolves power issues of Jinchang enterprises

Customer managers from State Grid Jinchang Power Supply Company carried out a key enterprise outreach campaign themed "delivering services, solving problems, promoting development" on Aug 18.

The team visited major clients such as Gansu Kejianxing Salt Chemical and Jinchang Cement, delivering precise, high-quality power services to support the high-quality growth of enterprises.

The visits targeted industrial, residential and high-energy-consuming customers. Through on-site visits and face-to-face discussions, the team reviewed their production status, load features, long-term plans and power expansion needs, while gathering feedback on electricity-related concerns.

The team identified issues including load volatility, metering and billing queries, equipment maintenance and capacity expansion applications. It offered on-site assistance, set up customer issue logs and adopted a closed-loop service mechanism to ensure all requests were addressed promptly.

Customized power optimization plans were also formulated to guide rational production scheduling and reactive power management, helping reduce power costs and promote efficient, green production.

Upholding its commitment to serving the public, the company prioritizes a reliable power supply for major clients. Regular customer visits strengthen ties between the power supplier and enterprises while helping monitor power consumption dynamics.

By standardizing such outreach, the utility improves service quality, implements preferential policies and addresses client needs efficiently, helping optimize the power business environment and support the stable operation of local enterprises.